Platform Modernization & New Mobile App

TCM Bank is making a deliberate, multi-year investment in service infrastructure and credit card platform modernization. Here is what that means to you.

Effective Date: June 15, 2026

Overview

What is Changing

Consumer and business accounts are being migrated from the FIS TBS platform to a more modern FIS platform on June 15, 2026, enabling long-term platform modernization.
Shortly after migration (Q3), business cardholders will have access to a more robust administrative level online account management platform, eZBusiness Card Management. See eZBusiness tab above or click here for details.
MyCard Mobile app is being replaced by an enhanced Card Suite Pro app for personal accounts on June 15, 2026. See Card Suite Pro tab above or click here for details.

What is the Impact

There is minimal impact to your bank and our mutual cardholders
No immediate card network brand change
No card replacement tied to brand network
In addition:
- Cardholders will have access to enhanced Card Suite Pro mobile app for personal accounts
- Cardholders currently using the MyCard Mobile app will no longer be able to access it after June 15, 2026
- Business cardholders will have access to eZBusiness Card Management (Q3)
- Cardholders will continue to have access to current digital channels like MyCardStatement and cRewards

When it Will Occur

The platform migration will occur on June 15, 2026. TCM will monitor and address any concerns that may arise quickly. We encourage you to reach out with any feedback.

Partner Bank Responsibilities

Agent Banks should complete the following actions ahead of June 15, 2026

Attend Webinar Demos

Webinar demos for Card Suite Pro mobile app and eZBusiness Card Management will be held prior to June 15, 2026. Please check your emails for invitation with dates and times.

Review FAQs and Lookout for Emails

We put together comprehasive FAQs to ensure you and your team are prepared in case questions come up from your customers. As always, TCM's customer service and client relations team are also here to help.

We will continue providing information and updates via email, so please be on the lookout for any coming from TCM Bank.

Click here to view FAQs.

Review and Order New Marketing Materials

Card Suite Pro Mobile App - traditional and digital marketing materials will be available for the Card Suite Pro mobile app on the Agent Portal after June 1. You can also reference the mobile app marketing guide.

Encourage your customers to download the new app so they can easily manage their credit card account from anywhere, anytime.

Review Cardholder Communications

Cardholders will begin getting notified of the new Card Suite Pro app starting June 1, 2026. See below examples of some of the communication channels.

June Statement and MyCardStatement Messages

Cardholder Emails:

Current MyCard Mobile Users
All personal card cardholders

What's Changing for Cardholders

Autopay Changes

After June 15, 2026, cardholders with custom autopay dates for paying their TCM-issued card will be changed to the payment due date.

The new due date will be shown on their credit card statement.

Those that would like to continue having a custom autopay date, will need to enroll or log into MyCardStatement and set up recurring payments.

Cardholders are being notified of this change via mail in early June.

New Mobile App

The enhanced Card Suite Pro app will be available on June 15, 2026. See Card Suite Pro tab above or click here for details.

Cardholders that currently use the MyCard Mobile app will not be able to access it after June 14, 2026.

TCM has a communication plan in place to inform current users and encourage the download and use of the Card Suite Pro app.

Addition of eZBusiness

Shortly after migration (in Q3), business cardholders will have access to a more robust account management website, eZBusiness Card Management.

TCM will offer current business cardholders demonstration sessions of the new platfrom via an email invitation. Timing of these sessions is TBD.

In the meantime, business cardholders can continue using MyCardStatement for account management.

Frequently Asked Questions

View All FAQs

When is this migration happening?

The platform migration will occur on June 15, 2026, after which a short period will allow for monitoring and addressing concerns quickly.

Will systems be down during the migration timeframe?

There will be no scheduled system downtime; however, cardholders may experience delays in payment processing and real-time transaction updates.

Why is the credit card program being migrated to a different platform?

We are migrating to a new platform to provide a more modern and reliable card experience, with improved performance and new features over time.

Will the rewards program be changing?

No, the rewards program will not be changing and will remain as cRewards. Cardholder's points and cash back will transfer as part of migration.

What is the Card Suite Pro app?

The Card Suite Pro mobile app is available for personal credit card accounts beginning June 15, 2026. Cardholders can download it from the Apple App Store or Google Play Store by searching for Card Suite Pro. They can enroll their card on or after June 15, 2026. On the app, cardholders can view their balance and transactions, turn the card on and off, set spend alerts, and more.

Is the new Card Suite Pro mobile app replacing the current MyCard Mobile app?

Yes. The current app will no longer be available on June 15, 2026. Cardholders will need to download the new Card Suite Pro app to continue mobile banking. The new app will be available to download and enroll in beginning June 15, 2026 in the App Store and Google Play.

View Full FAQs

Click here for a full list of FAQs.

Contact Us

Contact your client relations representative if you have any questions at tcmcr@tcmbank.com.

For Cardholder Assistance call 1-800-883-0131 or email customer.service@tcmbank.com.